Wednesday, May 6, 2020

Appointment Scheduling Systems For The Health Care...

INTRODUCTION Health Care Providers, like any business, are facing increased pressure to improve their efficiency and quality of service, while also reducing their costs. Health care expenditures currently cost around 45% of public funding, and they are expected to double by 2050 (Gupta Benton, 2008). If hospitals and clinics cannot make their outpatient services more cost-effective, they may find themselves in â€Å"financially unviable positions in a fast-growing industry† (Goldsmith, 1989). Outpatient services are an essential component in the health care industry, especially considering the greater emphasis on preventative practices that has been given in recent years (Cayirli Veral, 2003). Successful appointment scheduling systems can dramatically improve efficiency, and provide timely access to health care services (Gupta Benton, 2008). Appointment scheduling systems are used by both â€Å"primary and specialty care clinics to manage access to service providers, as well as by hospitals to schedule elective surgeries† (Gupta Benton, 2008). Well-designed appointment systems have the â€Å"potential to increase the utilization of medical resources,† including professional personnel and expensive equipment (Cayirli Veral, 2003). A successful appointment scheduling system can also achieve decreased waiting times for both scheduled patients and unscheduled, walk-in patients (Gupta Benton, 2008). There are many factors which can affect the performance of appointmentShow MoreRelatedAppointment Scheduling Framework And Effective Utilization Of Operation Research Techniques777 Words   |  4 PagesAppointment scheduling frameworks are used in health care enterprises across the globe to schedule appointments and provide administration to patients. 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